At Eco Property Services, we value your time and strive to provide flexible, customer-friendly service. This policy outlines our guidelines regarding appointment cancellations, rescheduling, and refunds.

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1. Appointment Cancellations

• Customers must provide at least 24 hours’ notice to cancel or reschedule an appointment without penalty.

• Cancellations made less than 24 hours before the scheduled time may be subject to a $75 cancellation fee.

• Failure to be present at the scheduled appointment time (“no-show”) may result in the full service fee being charged.

2. Rescheduling

• Appointments may be rescheduled once at no cost, provided the request is made more than 24 hours in advance.

• Multiple or last-minute rescheduling may incur a fee, depending on technician availability and travel distance.

3. Service Refunds

• If you are not satisfied with the service provided, please contact us within 7 days of the appointment.

• We will assess the situation and may offer:

  • A return visit to address unresolved issues

  • A partial or full refund, depending on the nature of the concern

• Refunds are processed back to the original payment method within 5–10 business days after approval.

4. Non-Refundable Services

• Services that were fully completed and approved by the customer on-site are non-refundable.

• Materials purchased specifically for a custom job may be non-refundable unless unused or returned in original condition.

5. Weather or Emergency Exceptions

• In cases of severe weather, technician emergencies, or situations beyond the customer’s control, cancellation fees may be waived at our discretion.

6. Contact for Cancellations and Refunds

To cancel, reschedule, or request a refund, please contact:

Eco Property Services LLC

2856 Joseph Ave, Apt 4

Campbell, CA 95008

Phone: +1 (669) 222-0948

Email: sales@ecopropertyservice.com

By booking an appointment, you agree to the terms outlined in this Cancellation & Refund Policy.